Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers’ needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform. 

•                Oversight of all self-performed work from your branch, including, but not limited to:

o   HVAC, Electric, Plumbing, and General Services.

o   Temp HVAC equipment rentals.

o   Assisting with surveying and quoting projects.

o   Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.

o   Assist head office with addressing and rectifying any client issues in your area.

o   Work with Corporate Recruiters on hiring as needed.

o   Assist with building vendor database for subcontractors.

·       Work with HR on technician absences to ensure they are recorded in the system properly.

·       Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.

·       Manage branch vehicles for: 

o   Safe operation.

o   Maintenance. 

o   Updated paperwork. 

o   Truck Stock. 

o   Company Tools. 

o   Perform disciplinary actions up to, and including, working with HR on employee terminations. 

o   Handle overflow service calls and assist with installs as needed based on branch workload.

·       Manage all aspects of self-performed jobs which include but are not limited to: 

o   Dispatching for projects. 

o   Dispatching for service calls. 

o   Watching labor hours and costs. 

o   Controlling unapplied labor. 

o   Keep unapplied labor to 5% or less. 

o   Make sure actual hours are equal to, or less then, quoted hours.

• 5+ years of HVAC field experience.
• Previous experience in service management roles.
• Universal EPA certification.
• Valid driver’s license.
• Knowledge with advance principles of air conditioning, refrigeration, and heating.
• Excellent written, verbal, and interpersonal skills.
• Basic computer skills for cell phone communication and documentation.

Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.